Bring Flexibility and Cost Effectiveness Into Your Business
Business Process Outsourcing optimizes business performance to attain value creation. There has been an enormous upsurge in the outsourcing industry in many developing countries, like India, which reduces costs and increases service quality. Nityo is a leading provider of Business Process Outsourcing (BPO) focusing on the complex, voice, and non-voice-based segment of customer-care services. The integrated solution approach provides enhanced value to the customers through process standardization, simplification, and optimization. Services are provided from delivery centres in the Americas, EMEA, APAC, and India.
Icon in Business Process Outsourcing
Cost Savings
We go beyond SLAs in our approach to process outsourcing. Our industry leading process platform Base enables our customers to run standardized and efficient operations. Our clients gain insights, business growth, and measurable business impact through pre-built process asset based solutions, industry focused platform BPO solutions, and integrated IT BPO services. Our expertise lies in:
Saving Time
Pre-built Process Asset Based Solutions – With a focus on process improvements and business outcomes we have developed many productized solutions based on process assets through a dedicated solution development organization.
Greater Efficiency
Driving Predictable Business Outcomes – Leveraging technology, tools, and analytics we help customers transform operations onsite before shifting to vendor. Our industry specialists along with the Icon consulting group enable this transformation.
Focus on Core Business Functions
Investing in Industry Leading BPO Platform – Icon is a flexible, adaptable, and customizable BPO platform. It deliver business outcomes, institutionalize knowledge, ensure transparency, controls, compliance, and drives down cost of operations.
Why ICON
Recruitment Process Outsourcing
Improved customer experience with a 36% reduction in Average Hold Time within 3 weeks of Go Live
Customer Service & QRC Management
Centralized the complete suite of HR processes for a leading European manufacturer. Expected productivity improvement of 72%
Technical Help Desk
Identified 70 M USD project portfolio value through Icon upstream engagement in Forex and Trade, card origination, and business mortgage rezoning
Finance and Accounts Outsourcing
80% increase in availing supply chain financing by identifying critical bottlenecks and re-engineering Accounts Payables process for a global Electronics Manufacturer.